Benefits programs are judged on whether eligible people get served, and the systems behind them are judged on whether anyone can audit the answer.
Our work here is an operational staffing model for SNAP and Cash Assistance, built from directly observed process timing rather than estimates — a model the agency can rerun when a policy or a process changes, and see the staffing consequence before committing to it — and, since 2025, independent verification and validation of a state's Medicaid Enterprise System modernization for its health and human services department.
Social Services Agency · 2017
Business Transformation
Ride-alongs to time real processes, legacy systems scraped for volume data, and a scenario model that let the agency see what any staffing change would actually cost before making it.
View the case study| Capability | Engagement | Client | When |
|---|---|---|---|
| IV&V / QA | IV&V of the Medicaid Enterprise System modernization for the state health and human services department | State Financial Services Agency | 2025 – present |
| Business Transformation | Operational staffing assessment and staffing model for SNAP and Cash Assistance programs | Social Services Agency | 2017 |
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