State and municipal government. Six are written up in full below; every engagement is listed in the record underneath. Client identities are anonymized.
Transit Authority · 2016 – present
Independent Verification & Validation / QA
Embedded functional and technical experts as peers to the authority's executive leadership, giving unbiased assessments on a four-workstream ERP program while there was still time to act on them.
View the case studyEarly Education Agency · 2020 – 2021
Technology Consulting
An IT strategic plan built backwards from a newly set five-year business strategy — rationalizing the application estate, collapsing ten identity systems into one, and settling governance across three agencies.
View the case studyHousing Authority · 2018 – 2019
Technology Consulting · Business Transformation
Reengineered public and leased housing operations end to end, then captured the requirements needed to move off three legacy mainframe applications, with auditability and HUD compliance designed into the future-state processes.
View the case studyParks Department · 2019 – 2020
Strategic Planning & Roadmapping
Thirty interviews from the COO down to foresters in the field, and a data model of what each organizational option would actually do to operations, budget, assets and headcount.
View the case studySocial Services Agency · 2017
Business Transformation
Ride-alongs to time real processes, legacy systems scraped for volume data, and a scenario model that let the agency see what any staffing change would actually cost before making it.
View the case studyEducation Office · 2022
Technology Consulting
Rather than write an RFP and hope, we mapped what every comparable state had actually bought, what it cost them, and how long it took — then built a procurement strategy around the answer.
View the case studyShowing all 34 engagements.
| Capability | Engagement | Client | When |
|---|---|---|---|
| IV&V / QA | IV&V of the Medicaid Enterprise System modernization for the state health and human services department | State Financial Services Agency | 2025 – present |
| Technology Consulting | Future-state process design for a housing project management system — land use review, tax incentive, zoning override, licence agreement, inclusionary housing and rental assistance workflows, with state-management matrices and functional requirements | Housing Development Agency | 2025 – present |
| IV&V / QA | Continuous IV&V of a Workday implementation for HCM, payroll and financials across all 26 colleges and the central office | Public University System | 2025 – present |
| IV&V / QA | IV&V of PeopleSoft upgrade for HR, Finance, Procurement and Pension | Transit Authority | 2016 – present |
| Technology Consulting | Technology prioritization study — business-impact scoring of 165 critical applications across 17 product categories to identify modernization candidates | Transit Authority | 2026 |
| Technology Consulting | Business requirements, change management and training for a Salesforce implementation across Public Housing and Leased Housing | Housing Authority | 2024 – 2025 |
| Business Transformation | Key performance indicator development for digital signage and asset management | State Court System | 2024 – 2025 |
| IV&V / QA | IV&V of a Workday implementation for HR, Finance and Procurement, after two previous implementation attempts had failed | State Financial Services Agency | 2023 – 2025 |
| Surge capacity | Provided over 200 claims processors for the Emergency Rental Assistance Program (ERAP), COVID-19 relief | State Budget Office | 2022 – 2025 |
| Technology Consulting | Business and technical requirements for the forestry management system replacement, written to be leveraged by platforms such as Salesforce or Microsoft Dynamics Prime | Parks Department | 2023 |
| IV&V / QA | IV&V of custom development replacing the legacy licensing mainframe for 55 professions | State Education Department | 2021 – 2023 |
| Surge capacity | Provided about ten claims processors for the Emergency Rental Assistance Program (ERAP), COVID-19 relief | State Housing Finance Agency | 2021 – 2023 |
| Technology Consulting | Application landscape analysis to replace Educator Licensing and Renewal application with a COTS product | Education Office | 2022 |
| Business Transformation | Background record check programme — service catalogue, governance model and technical workstream for the educator registry | Early Education Agency | 2021 – 2022 |
| Technology Consulting | Application landscape analysis to replace the AS400 mainframe — Yardi and competitors evaluated; the authority chose Salesforce | Housing Authority | 2021 |
| Business Transformation | Real estate lease management process and solutions analysis, with business process redesign and digitization of the associated records | State Department of Transportation | 2021 |
| Technology Consulting | IT strategic plan and roadmap for application rationalization, new application development, data migration and IT governance | Early Education Agency | 2020 – 2021 |
| Business Transformation | Digitization strategy and execution plan for paper record backlog | Housing Authority | 2020 |
| Program Management | Joint application design and project management of Siebel modernization | Housing Authority | 2020 |
| Technology Consulting | Application landscape analysis to replace the financial reimbursement / grant management application — 35 technologies captured and the top 7 scored, with the scan extended to construction management | State Department of Transportation | 2020 |
| Surge capacity | Surge staffing for a statewide COVID-19 emergency management response | State Emergency Management Office | 2020 |
| Strategic Planning | Forestry organizational assessment — centralization vs. decentralization Prime | Parks Department | 2019 – 2020 |
| IV&V / QA | IV&V of an $86MM Siebel CRM modernization for Public Housing and Leased Housing | Housing Authority | 2019 |
| Technology Consulting | System and business process requirements gathering for rolling-asset management across four state agencies — transportation, corrections, state police and the toll authority — toward standardization on a single asset-management platform | State Budget Office | 2019 |
| Business Transformation | Operational staffing model for two new juvenile justice facilities opened under 'Raise the Age' legislation — 24×7 operations, mixed-gender populations | Youth Justice Agency | 2019 |
| Technology ConsultingBusiness Transformation | System and business process requirements gathering for Public Housing and Leased Housing system modernization | Housing Authority | 2018 – 2019 |
| Business Transformation | Business process reengineering of Public Housing and Leased Housing operations and associated financial processes | Housing Authority | 2018 – 2019 |
| Technology Consulting | Application landscape analysis to select a housing compliance tool | Housing Authority | 2018 |
| Strategic Planning | IT transformation roadmap to implement new compliance tool | Housing Authority | 2018 |
| Business Transformation | Business Process Reengineering of HR and Pension processes | Transit Authority | 2017 |
| Business Transformation | Operational staffing assessment and staffing model for SNAP and Cash Assistance programs | Social Services Agency | 2017 |
| IV&V / QA | Software development lifecycle assessment | Housing Authority | 2016 |
| Technology Consulting | Application assessment and rationalization plan for the Office of Real Property Tax Services | State Tax Department | 2015 |
| Business Transformation | Operational staffing assessment and staffing model for all parks operations, used to inform staffing levels | Parks Conservancy | 2015 |
| No completed engagements in this capability area yet. | |||
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